Important: These forums are for discussions between SkyDemon users. They are not routinely monitored by SkyDemon staff so any urgent issues should be sent directly to our Customer Support.

Licence problem with laptop


Author
Message
thornend
thornend
Too Much Forum (1.2K reputation)Too Much Forum (1.2K reputation)Too Much Forum (1.2K reputation)Too Much Forum (1.2K reputation)Too Much Forum (1.2K reputation)Too Much Forum (1.2K reputation)Too Much Forum (1.2K reputation)Too Much Forum (1.2K reputation)Too Much Forum (1.2K reputation)
Group: Forum Members
Posts: 13, Visits: 60
I have run into a very frustrating problem attempting to use Skydemon with ONE laptop and ONE iPad (surely within the spirit of the multiple device rules?).  I keep getting the error message; "Your device is not properly logged in to the SkyDemon system.  This may be because something about your device has changed, so that we no longer recognise it.  To fix this, choose Log Out from the setup menu then log in again using your SkyDemon credentials" (error message repeated six times).  After a lengthy exchange with SkyDemon support, with multiple password changes and licence link resets, the conclusion is that this is due to connecting my laptop different places (surely the whole point of a laptop?!!), which somehow makes SkyDemon think I am trying to use multiple computers.  Apparently wanting to use a laptop in multiple places is a "unique problem" so I will just have to put up with logging in and out manually every time I use SkyDemon, which is a bit of a pain (am I REALLY the only person wanting to use a laptop as a mobile device?!).   Incidentally I am not using a VPN, so that is not the issue.  One possible factor is that I usually use a wired connection when docked, but sometimes use wireless (again this is surely not a strange and unique thing to do with a laptop?), and the wired/wireless network adaptors obviously have different MAC addresses.
Has anyone else encountered this?  Unfortunately it sounds like there isn't a solution, and I will just have to put up with these error messages, and the need to log out, restart, log in every time I use SkyDemon.  Grrrr.
Reply
stevelup
stevelup
Too Much Forum (74K reputation)Too Much Forum (74K reputation)Too Much Forum (74K reputation)Too Much Forum (74K reputation)Too Much Forum (74K reputation)Too Much Forum (74K reputation)Too Much Forum (74K reputation)Too Much Forum (74K reputation)Too Much Forum (74K reputation)
Group: Moderators
Posts: 593, Visits: 4.9K
I guess it's possible that switching off your wireless adapter is actually causing the issue. I don't actually know how SkyDemon determines unique computers though...

You could try this... Instead of switching WiFi off, why not just set your LAN to have priority. It'll save you hassle as well...

I'm assuming Win7 here...

Go to 'View Network Connections', then hold ALT and click on Advanced > Advanced Settings. On the 'Adapters and Bindings' tab, you can reorder your connections. Windows will use the topmost one first if it is available.

This means your laptop will, from now on, always use ethernet where available in preference to WiFi and makes turning the WiFi off redundant in most cases. 

No idea if this will help - just a suggestion...

That said, Windows should prefer a wired connection anyway.

With both connected, type 'route print' from a command line prompt. Check the 'metric' numbers and make sure that the interface associated with your WiFi has a higher number.



Edited 7/15/2015 7:00:48 AM by stevelup
GO

Merge Selected

Merge into selected topic...



Merge into merge target...



Merge into a specific topic ID...




Threaded View
Threaded View
thornend - 6/23/2015 9:13:59 PM
T67M - 6/24/2015 6:30:17 AM
Joseph - 6/25/2015 9:24:41 PM
vbazillio - 7/6/2015 1:52:12 PM
Tim Dawson - 7/6/2015 4:03:58 PM
vbazillio - 7/8/2015 7:39:49 AM
Tim Dawson - 7/8/2015 8:39:50 AM
thornend - 7/12/2015 6:42:26 PM
stevelup - 7/13/2015 1:59:47 PM
thornend - 7/13/2015 5:12:10 PM
stevelup - 7/15/2015 6:57:12 AM
thornend - 7/15/2015 10:43:21 PM
Tim Dawson - 7/16/2015 2:45:53 PM
thornend - 7/21/2015 2:40:02 AM
stevelup - 7/21/2015 7:02:16 AM
thornend - 7/29/2015 9:07:56 PM
Tim Dawson - 7/30/2015 3:19:46 PM

Reading This Topic

Login

Explore
Messages
Mentions
Search